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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Date for getting applicable discounts from SubscriptionsSummary: Let's say; Today's date is 27-Jun-24. There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There… -
Custom Object Update via REST APISummary: Custom Object Update via REST API Content (please ensure you mask any confidential information): We created a Custom Object and want to access this Custom Objec…
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Mass upload of service activities in service logistics LOVWe have 3,300 service activities to be uploaded in oracle fusion there is no REST API with POST Function, no FBDI and ADFDI is there anyway to bulk upload these service … -
Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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OSS job to enable Parts requirement on Redwood pageSummary: Please confirm the OSS job to be run to enable Parts requirement redwood page in service logistics. Content (please ensure you mask any confidential information…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S… -
The value of the attribute ParentEntityId isn't valid.Summary: The value of the attribute ParentEntityId isn't valid. Content (please ensure you mask any confidential information): Hi, While Creating DBrief from REST API us…
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Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He…
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Share as PDF functionality for custom plugin developed in OFSCSummary: We are currently facing a persistent issue with the Field Service Report, which was created using a plugin. This report features a SHARE option intended for sha… -
Error Work Order - You must enter valid locator segments.Summary: When posting charges from Manage Debrief Charges and Estimates page for a Work Order, it display the following Error: Error Work Order - You must enter valid lo…
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Return Transaction of Inventory IssuanceSummary: After an Inventory Item is utilized in a Field Service Activity, progresses through debriefing and completion stages, and a corresponding transaction is created…
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Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…
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Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
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You can't create the sales order because one or more items can't be priced. (RCL-5985032)Summary: You can't create the sales order because one or more items can't be priced. (RCL-5985032) Content (please ensure you mask any confidential information): We are …
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Manage Work Orders and Charges page remains blankSummary: Manage Work Orders and Charges page remains blank. Work orders created are not displayed and not be searched from any search option. We are using common user in…
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24B Feature CAPTURE SERVICE ADDRESS TO CALCULATE TAXES FOR FIELD SERVICESummary: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/maint/releases/24B/24B-maintenance-wn.htm#F30893 We are interested in this feature …
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User can submit charges from WO UI but not using REST APISummary: User can submit charges from WO UI but not using REST API Content (please ensure you mask any confidential information): User with Job Role "Customer Service Re…
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Bill To Account is empty in Edit SR -> Part Details tabSummary: This is an issue only in a newly configured POD, but not in other PODs in the same customer site. The Bill To Account site LOV does not show any LOV when I add …
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Shipping Method LOV is null in Edit SR -> Part Details tabSummary: Edit SR → Part Details (tab) → Create a new SAC, choose a SAC with Business Process as Depot Repair Logistics. The Shipping Method LOV for Shipment Service Acti…
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Debrief Pricing Charges based on Header DFF AttrbiuteHi, Business Requirement: For Fusion Debrief orders, we have requirement, To adjust the Debrief order price according to debrief Order Header DFF value Estimate Charges …
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How to pre default Service Activity Type in the Add Labour / Expenses / Parts DetailSummary Navigation: Service -> Service Request -> Work Order -> Charges Sub tabs : Labour / Parts Details / Expenses While trying to add record, expecting to auto popula…
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Is there a native way to link an FA created in Projects to the Install Base ID of the item issued?Summary: If an asset is received into stock and an Install Base record is created, the item is issued against a project work order and that project creates a fixed asset… -
Currency in Charges tab under Manage Charges and Estimates PageSummary: Do we have an API to Update the Currency in the Charges tab under Manage Charges and Estimates Page Content (please ensure you mask any confidential information…
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Not able to enter more serial numbers on transfer/return screenSummary: when we select the serial part to transfer/return, system is not showing quantity field and only allowing single serial number to select from the LOV. If techni…
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Api required for OM->Service Logistics->Manage Work Order and Charges (Labor and Parts)Summary: Api required for Manage Work Order and Charges Content (please ensure you mask any confidential information): Hi, I need APIs for for OM->Service Logistics->Man…
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How to stop Subscription/warranty contracts getting applied automatically on service charges.Summary: We have requirement that if field service technician finds out that there is physical damage or user created damage and it should not be covered in any contract…
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REST API for Projects and Tasks to post the Debrief LinesSummary: We are using Service Logistics REST service debriefs/{debriefHeaderId}/child/lines in OIC program to create Debrief Transactions in Service Logistics > Manage C…
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how to do parts exchnage for assets which is linked with extended Warranty type .Summary: Hi Team, We are follwing this Process for Assets with Included Warranty Subscription which Works fine . Created Service Request Header with Parent Product Order…
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Coverage Discount is not applying on RMA Work OrderI have defined Coverage Level Discounts on certain Service Activity, Created Subscription in Subscription management, add the Warranty Item create in Product information… -
Item field blank in DebriefSummary: I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this custom…