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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Generate Preventive Maintenance Generic Service Order for Customer AssetSummary: Hi All We are executing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service. we are following the b… -
Destination Organization Has no Value in Part RequirementSummary: While trying to create part requirement in service logistics with type (Replenish Technician Trunk Stock), No destination organization appears. Content (please …
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Unable to Create Part RequirementSummary: In Service Logistics --> Manage Part Requirements, system is throwing below error when clicking on Order button. Content (please ensure you mask any confidentia…
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How to add Attachment Object in Manage Charges and Estimates PageSummary: How to add Attachment Object in Manage Charges and Estimates Page Content (please ensure you mask any confidential information): In Service Logistics "Manage Ch…
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How can I create/add infolets on Service Logistics landing page?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to lock and unlock assets from UI and API?Summary: Hi team, We want to lock an asset so that others cannot make update to it when we are doing any changes, and we need this functionality from both UI and API, I …
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Why the Business Unit is defaulting on Manage Charges and Estimate page?Summary: Content (please ensure you mask any confidential information): Manage Charges and Estimates page shows the default Business Unit whereas the work orders belong …
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Amount/Price is null in Manage Charges and Estimates PageSummary: Amount and Your Price fields are shown null in Manage Charges and Estimates page in Service Logisitics. Is there any setup which is missing? Content (please ens…
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Accounting Setup for Service Work OrderSummary: Content (please ensure you mask any confidential information): I am looking for a document which explains accounting setups for service work orders. We are usin…
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Queries to extract Install Base assets data from EBS to in required FBDI formatSummary: One of our customers upgrading from Oracle EBS R12 to ERP Fusion. As part of Data Conversions, we need to extract Install Base data from EBS in required FBDI fo…
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Depot Repair Work Bench - A rule/validation before posting of the debrief chargesHi, Wanted to check if there is a provision to bring in a rule/validation before posting of the charges. This is to cross check if all the required values are updated on…
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How to push Descriptive Flexfields Information from Manage Charges Screen to Order ManagementWe are trying to store additional information related to Debrief Header Attributes in RCL_DEBRIEF_HEADER_DFF Table Debrief Line Attributes in RCL_DEBRIEF_LINE_DFF Table …
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24A Service Logistics RoadmapReview our latest roadmap for Service Logistics
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What are the tables to tie back the depot repair debrief to the maintenance work orderSummary: We are looking to create a custom data model to provide additional details for depot repair debriefs. We are pulling data from the RCL_DEBRIEF_HEADERS table, an… -
Fusion Service Model Implementation with external install base applicationSummary: Is it possible to Implement Fusion service models(depot repair/Field Service) with external Install base application? Regards, ML
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Is the Integration between Service Logistics and B2B planned in any upcoming Oracle future release?Summary: Is the integration between Service Logistics and B2B planned to be delivered in any upcoming oracle future release? The asset and Bill-To fields are editable in…
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How to display cost related data in Work Order Charges redwood UI in SLSummary: How can we get the cost related data for the WOs and display it in the Work Order Charges redwood UI in Service Logistics. Is there any API that can be used to …
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Bill Only Sales Order From Debrief in Draft StatusSummary: Currently when we post Debrief charges, the Bill Only Sales Order is created in Submitted Status. Is there any configuration that controls this status? We want …
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Debrief Material Transaction using Items from Customer Owned InventorySummary: How can we do Material Debrief Transaction (like Installation) using Items/Parts that are owned by the Customer Inventory? We have business scenario where the F…
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Create index definition and perform initial ingest to OSCS - Ingest names for Service logisticsSummary: We need to run ESS job Create index definition and perform initial ingest to OSCS to get data on search forms/pages. Can anyone please list all Ingest names for…
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Can customization be done for service logistics object?Summary:What kind of customization can be done in Fusion service logistics object? Content (please ensure you mask any confidential information): Version (include the ve…
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Sales orders Submitted from Service request don't have "Customer Item" Populated.Summary: Even if Trading partner Item relationship is setup for customer in Item Master, Sales orders submitted/Interfaced from Service Request will not have "Customer I…
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Project details on work order charges page on redwood theme is missingSummary: Manage work order charges page in classic theme has Project details part on charges header information. However same is missing in Redwood theme. We have requir…
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Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Access to see, update and post Field Service DebriefsSummary: Any field service administrator to see, update and post Field Service Debriefs for a Work Area. Content (please ensure you mask any confidential information): W…
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Unable to view the data when doing a blank search in Manage Part RequirementsWe have created a custom role that includes the access to create part requirements under service logistics (Navigator>Order Management>Service Logistics>Task Pane>Manage…
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Asset Based Service: Moments that Matter - OATUG Webinar, Monday Dec. 4thSummary: When: Dec 4, 2023 from 01:00 PM to 02:00 PM (ET) This webinar is hosted by the Maintenance Cloud SIG. Abstract: Master Asset-Based Service for High Tech and Man… -
How to send WO Debrief Flexfield values to Sales Order attributes post charging is submittedSummary: Content (please ensure you mask any confidential information): We are facing an issue in order to send flexfields values available at work order debrief, to att…
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Field service technician resource needs to have multiple addresses to ship part replenishmentsSummary: Field service technician resource needs to have multiple addresses to ship part replenishments. Technician address is setup at resource directory level as attac…
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?