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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Project details on work order charges page on redwood theme is missingSummary: Manage work order charges page in classic theme has Project details part on charges header information. However same is missing in Redwood theme. We have requir… -
Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Access to see, update and post Field Service DebriefsSummary: Any field service administrator to see, update and post Field Service Debriefs for a Work Area. Content (please ensure you mask any confidential information): W…
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Unable to view the data when doing a blank search in Manage Part RequirementsWe have created a custom role that includes the access to create part requirements under service logistics (Navigator>Order Management>Service Logistics>Task Pane>Manage…
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Asset Based Service: Moments that Matter - OATUG Webinar, Monday Dec. 4thSummary: When: Dec 4, 2023 from 01:00 PM to 02:00 PM (ET) This webinar is hosted by the Maintenance Cloud SIG. Abstract: Master Asset-Based Service for High Tech and Man… -
How to send WO Debrief Flexfield values to Sales Order attributes post charging is submittedSummary: Content (please ensure you mask any confidential information): We are facing an issue in order to send flexfields values available at work order debrief, to att…
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Field service technician resource needs to have multiple addresses to ship part replenishmentsSummary: Field service technician resource needs to have multiple addresses to ship part replenishments. Technician address is setup at resource directory level as attac…
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
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You must enter positive number - Error on manage charges page while entering charge lines for LaborYou must enter positive number - Error on manage charges page while entering charge lines for Labor
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Manage Field Parts inventory page does not show org name/code in organization search fieldSummary: Manage Field Parts inventory page does not show any org name/code in organization search field. I had check all setups for Field service org and has all related… -
Depot Repair Workbench - Can we integrate pricing for estimates from third party applicationHi, I just wanted to check if we can pull in the pricing for estimates from third party application. (I.e. out side the Oracle pricing) Note: I have referred the below d…
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what is the frequency of oracle doing back up of the environment.Summary: what is the frequency of oracle doing back up of the environment. The business is asking for the frequecy of doing backup in oracle fusion instance. Content (pl…
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Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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Converting Depot Repair through Import Management or FBDI from EBS 11iWe are converting data from Oracle EBS 11i to Oracle Cloud. Would like to understand how Depot Repair and all related objects (Service Requests, RMA and Work Orders) can…
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Ability to maintain same serial number for child assetsHi users, We want to know if it is possible to maintain the same serial number for different child assets of a parent asset (items will be different for the child assets…
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Site Dedicated Stocking Location FunctionalitySummary: Using "Manage Stocking Location, We setup a Stocking Location Sub Inventory with Type as "Site Dedicated" and then added a Customer Site as the Address. We then…
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Business Event when we save charges on Work order for service contractHi Team, I am looking for the Business event name to trigger the OIC integration on save button on charges of work order. Please find the below screen for the same. Than…
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The value RCL_0000039139 provided for the Work Order attribute is invalidSummary: While posting the charges for parts, we are getting this error in Service Logistics. The value RCL_0000039139 provided for the Work Order attribute is invalid A…
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Hi Experts, having a requirement to send debrief estimates to Service request contacts.Summary: I am unable to get joins between debriefs(depot repair ) , Service request and RMA orders .I tried joining RCL_DEBRIEF_HEADERS. parent_entity_id with RCL_PARTS_…
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Required column mappings for the below mentioned entities from the UISummary: 1. UI Navigation : Service Page > Details Page > Audit History Required column : Modified Object 2. UI Navigation : Service Page > Details Page > Audit History …
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How to delete a Charge Line created against Maintenance Work OrdersSummary: How to delete Charge Line created against Maintenance Work Order. Content (required): We have a requirement to eliminate the some of the Charges Line generated …
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PricingSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Required table and column mappings for the below mentioned entities from the UISummary: Required table and column mappings for the below mentioned entities from the UI UI Navigation : Service Request > Part Detail > Line Required column : Order Num…
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Can we have any extra fields exposed onto Manage Work Orders and Charges page within ServiceLogisticSummary: Hi, We already have many fields exposed onto Manage Work Orders and Charges Screen within Service Logistics. Is that all OOTB field which we have on that page. …
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Create Debrief Corrections and Charges functionality is not working as expectedSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, https://www.oracle.com/webfolder/… -
Error while trying to insert Labor Debrief Line REST API via POSTMANSummary: I am following the REST API explained in https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/23b/fasrp/op-debriefs-debriefheaderid-child-lines-…
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Update Estimate Status using REST/SOAP in Depot Repair WorkbenchSummary: We have requirement to set the Estimate Status in Depot Repair Workbench screen using API. Checked the Rest API, but there is no option to update the Estimate S…
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How to override the Estimate Price in Service LogisticsSummary: We would like to override the Price in the Service Logistics under Manage Charges and Estimates UI. Content (required): We have a requirement to override the Es…
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Data Migration of Debrief details from Legacy system into Service LogisticsSummary: We have a requirement to migrate data from Legacy system in Oracle Fusion stack. There will be migration of entities like B2B Service request, then associated W…