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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Post Charges (Debrief) using REST/SOAPSummary: Is there any REST interface available to post charges from a Debrief? We have a scenario where we are importing Debriefs from an external application and under … -
Applying Adjustments to Charges/Estimates using Manualpriceadjustments not working as expectedSummary: When trying to apply adjustments to Charges/Estimates using /fscmRestApi/resources/11.13.18.05/manualPriceAdjustments REST service, it is adding adjustment reco…
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Can we import Debriefs via FBDI?Summary: We see that we can create Debriefs/Debrief lines via REST. But for bulk data, can these be imported via FBDI ? Content (required): Version (include the version …
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Can I set WoNumber field when I POST /crmRestApi/resources/11.13.18.05/customerWorkOrdersSummary: Unable to set WoNumber field while posting /crmRestApi/resources/11.13.18.05/customerWorkOrders Content (required): We are importing ServiceMax Work Order with …
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How to create a depot repair work order for a RMA line programatically?Summary: Create depot repair work order for a RMA line programatically Content (required): I am trying to automate the creation process for the depot repair work order f…
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Advance Exchange and repair and return with loaner process setup in service logisticsSummary: Hi, Can you please suggest how to setup Advance exchange and repair and return with Loaner process? I tried with creating normal return and ship logistics line …
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Manage Work Orders and Estimate page shows as blank in Service Logistics ScreenHi Team, We are having an issue wherein we do not see any WO related to field service on the Manage Work Orders and Estimates page in Service Logistics . We have already… -
How to update the quantities in part requirements after it is orderedSummary: Update part requirement quantities after it is ordered Content (required): Customer wants the ability to update the quantities after the order is created from p…
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Can I do a Parts Return of a serial controlled item?Summary: Unable to record the Serial Number while taking customer returns Content (required): https://docs.oracle.com/en/cloud/saas/service-logistics/23b/fasul/route-cus…
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Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…
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"Consumables" billing type in Manage Charges and EstimatesSummary: I have defined a SAC called Consumable and tied it to the right order type/line type. I have attached the right Billing type as well. Now, how can I add the Con…
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Service Activity Type Usage - Customer Support and Parts ExchangeSummary: We are trying to use Service Logistics for our Business Content (required): Below is the snippet from Oracle Documentation but need more clarity where these bus…
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Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…
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Can we default Cost Organization LOV on Manage Estimates & Charges UISummary: Can we default Cost Organization LOV on Manage Estimates & Charges UI to a specific Org ? Content (required): Can we default Cost Organization LOV on Manage Est…
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Oracle fusion Service Logistics Implementation Document and user ManualSummary: Oracle fusion Service Logistics Implementation Document and User Manual Content (required): Hello Dears I'm searching for oracle fusion service logistics implem…
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Approval for Posting Charges Debrief ChargesSummary: We have requirement to submit the Labor, Parts and Expense debrief to be submitted for approval, when posting them to a sale order for billing. Content (require…
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After Posting Charges few of the fields are coming as blank in Sales OrderSummary: Hi, After we post the charges from Service Logistics, Sales Order gets created. Within the Sales Order when we look at the fields like Ship to Customer, Ship To…
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Can anyone help me in finding the SaaS tables mappings for Depot Repair Workbench screen dataSummary: I have received requirement to build BIP/OTBI report on Depot Repair Workbench estimates screen. Could anyone help me in find the either table mappings or otbi …
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How to Create Estimates in Manage Charges and Estimates without any Parent TransactionSummary: We have a requirement to generate Estimates before creating any Service Work Order to answer the enquiries about the expected price of repair made by customer o…
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Price List Default on Add Part ScreenSummary: We would like to default the Price List on the 'Part Details' page. Content (required) The various attributes for the Price List determination includes OU/BU, C…
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Usage of Cost Organization LOV on Manage Estimates & Charges UISummary: As a part of Work Order processing, we have processed the Work Order. Now, we want to submit the Charges and bill the customer, but the Cost Organization LOV is…
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Ship Replacement in Parts ReplacementSummary: As per document -> https://docs.oracle.com/en/cloud/saas/service-logistics/23b/fasgs/order-management.html#s20073009 The depot repair shipment process is differ…
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Return and replace Scenario in Depot RepairSummary: We have a requirement where we receive a part which is Obsolete now and we send a new Part Back to customer . We have performed all steps and now Install Base /…
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Is it possible to add fixed charges to to a work order in Service Logistics via the REST APISummary: When I try and create the same fixed charges via the REST API, I get the error “ The value of the attribute InventoryItemId isn't valid”. Content (required): I …
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How to add Diagnostics for RepairSummary: We want to add Diagnostics details while doing Estimates/Repairs to capture the Actual Repair Activities which is planned for Repairs Content (required): Enterp…
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How to identify Warranty Coverage in Depot Repair WorkbenchSummary: We have created a Sales Order for performing the Repair Work on a Product. How can we identify the Warranty Coverage of the Product/Serial Number and accordingl…
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PVO for service charges of the debrief lines for a work orderSummary: PVO for RCL_SERVICE_CHARGES under Debrief lines. Content (required): We have a requirement to fetch service charges of the debrief lines for a work order using …
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Preventive Maintenance of Customer AssetsSummary: Preventive Maintenance of Customer Assets without Field Service/ B2B service Content (required): Hi, We need to perform preventive maintenance of customer asset…
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doubts about RMA order, integrations & parts purchase in Depot repair process flowSummary: We are trying to implement the entire depot repair process flow in Oracle fusion but have some doubts. Content (required): The standard depot repair process flo…
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Return and Replace in Depot RepairSummary: Unable to see Replace item while trying to send a new item back to Customers Content (required): We have a requirement where Business replaces and send a new it…