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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Review Now: Service Logistics Roadmaps - 26AThe full listing of Roadmaps can be found here. https://us.v-cdn.net/6034893/uploads/500653WGTJWT/service-logistics-update-26a.pdf -
What is impact on Service logistics if Customer account and Selling BU is missing on Assets?Summary: I would like to understand the impact on Service Logistics if the Customer Account and Selling Business Unit are not provided for assets. Specifically, what are…
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Service Logistics and Fusion Field ServiceSummary: With the direct creation of Fusion Service WO to OFFS having been introduced, can the parts requirements be passed with the WO. Content (please ensure you mask …
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Unable to Create DFF for RCL_ESTIMATE_HEADERS_B (Redwood Estimates)Summary: As part of the Redwood migration, we see a new table RCL_ESTIMATE_HEADERS_B introduced for Estimates. We have a requirement to create a Descriptive Flexfield (D… -
How Organization ID is set for Labor and Expense Debrief LinesSummary: If we don't pass organization id via REST API, still the functionality sets the organization ID in which the work order is created in. How system does it? We ha…
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Add button on Service Logistics Charges page to sync Approved Estimates(Redwood)Summary: Hi Team, We have a requirement to sync Approved Estimates to the Charges page in Service Logistics. We want to: Add a button/action on the Charges page. On clic…
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Is it supported to auto-populate a Debrief Header DFF field with related SR for opened debriefRecordWe have created a Descriptive Flexfield (DFF) at the Debrief Header level in Oracle Service Logistics. We need to dynamically default the Service Request (SR) number in … -
Create Depot Repair Order Without Service RequestSummary: Create Oracle Fusion Depot Repair Order Without Oracle Service Request (Salesforce Integration) Content (please ensure you mask any confidential information): O…
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Unable to search the complete Service Activity List in the Service Request "Add Part" section.Summary: The complete Service Activity list is not available for search in the Service Request Add Part section. Content (please ensure you mask any confidential informa…
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How to Populate DFF Work Order LOV Dynamically Using Debrief Number in RMA Work OrdersI have created a DFF field named Work Order Number. The requirement is to populate this field with a list of all Corrective Work Orders available in the related RMA Work…
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Documentation on Warranty setup with Subscription ManagementSummary: We are implementing Service Logistics (Parts order, Estimates and Debriefs) with Fusion Service Cloud and Field Service. Customer has complex contracts with the…
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I am unable to create or add new infolets on the Service Logistics landing page.Summary: I am unable to create or add new infolets on the Service Logistics landing page. When using Page Composer, the ‘Create Infolet’ option is not visible. Please co…
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Need a business event or integration trigger when new Estimates are added in Depot RepairSummary: We are working with the Depot Repair Workbench in Oracle Service Logistics. When users add new Estimate in Estimate section and click Save, we need an event or …
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Update Original Sales Order from Service Logistics Work Order ChargesHi team, Please find the below points, We are implementing a solution wherein a service delivery opportunity creates a Sales Order with the service and products purchase…
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Service Logistics Licensing QuerySummary: HI All, I understand Service Logistics does not have a SKU on its own and straddles between SCM , Fusion Service and OFS. Which Fusion modules should the custom…
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create Service Mappings to link Service Logistics data to the Oracle Pricing moduleSummary: We are going to use service logistics for Depot repair activity and for that we need to create Service Mappings to link Service Logistics data to the Oracle Pri…
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Repost Charge ItemsWhenever user had posted the charges in Manage Charges and Estimates. Later, when they added the charge item again and attempted to repost the charges. This is causing a…
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deinstall inventory in closed activitySummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to join the Depot Repair Work bench estimates to Work Order operations or Work Center.Summary: Hi Experts, We have a requirement to pull the Repair Work bench details for a Maintenance work order. As part of it the users want the estimates information acc…
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Debrief section not appearing for generic work ordersSummary When accessing Manage Charges and Estimates in Service Logistics I can see the section to debrief (vis-a-vis create charges for parts, labor and expense) for Fie…
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UOM Missing ErrorSummary: Hi @Everyone, I get a UOM Required error when trying to create a part requirement in Service Logistics but verified in the PIM as well with the respective prima…
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Do we have REST API to Create Estimates in Service LogisticsSummary: Hi Team, Can anyone let me know if we have REST API to create/update estimates based on service request, work order, RMA. I've checked Oracle REST API document …
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Coverages from Under Amendment Subscription Products are not considered in Debrief ChargesSummary: Coverages from Under Amendment Subscription Products are not considered in Debrief Charges Content (please ensure you mask any confidential information): We are…
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Service work order: mass update functionalitySummary: Service work order: mass update functionality Unable to find mass update option in adative search for the work order object Regards, Mohammed Hyder
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Service Work Order License QuestionSummary: Can we create a Generic Service work order from Oracle Fusion Service and charge the parts, labor charges in service logistics and post? When I looked at the op…
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Is it feasible to enable multi-currency support in Oracle B2B Service Requests and Parts OrdersHello Oracle Experts, I am exploring the possibility of enabling multi-currency support within Oracle B2B Service Requests and Parts Orders. The key requirements are: Us…
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Project Details Missing on Material Charges for Inspection Work OrdersSummary: We’re facing an issue with project details not being populated in certain scenarios: Service Scenario: A Field Service Work Order is created. Debrief material c…
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Order Number to be updated on the SRSummary: We have a requirement where Order Number should be updated on the SR when an order is created from Parts Order tab. Since adding order lines and creating an ord…
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Create Purchase Order or Requisition from Fusion Service Work Order pageSummary: Create Purchase Order or Requisition from Fusion Service Work Order page Content (please ensure you mask any confidential information): As part of latest releas…
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Is there any spreadsheet upload facility for Manage Field Service Technician task?We are looking for bulk data upload for Manage Field Service Technician. Is there a spreadsheet upload feature?