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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Review Now: Service Logistics Roadmaps - 26AThe full listing of Roadmaps can be found here. -
Oracle Fusion Service Logistics Destination Organization Not Appearing in LOV on Part Receive PageHi, We are experiencing an issue on the Service Logistics Part Receive page where the Destination Organization is not appearing in the LOV (List of Values) for certain u… -
Accounting entry for Service Logistic Debrief Charges - Without Maintenance ModuleBusiness Scenario: - Field Service Technician will enter Service Work Order charges in Service Module - Expense items, Labor and Parts consumed - Service Logistics will …
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Service Logistics Work Order Charges Page - Cost Org is shown as Inventory OrgSummary: Service Logistics Work Order Charges Page - Cost Org is shown as Inventory Org Content (please ensure you mask any confidential information): Debrief charges co…
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Unable to see data on Service Logistics Work Order Charges and Part Requirements Page (Release 26C)We are able to: 1- Create debrief charges and post it. Once its posted, the transaction does not appear on Work Order Charges Page 2- Create part requirements However, w…
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Fusion Field Service ReturnsSummary: For fusion field service returns, when a defective part is returned what is the path forward to move the part to repair subinventory so that maintenance technic…
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Prevent Maintenance Work Order Creation from Depot Repair When Asset Is Not Present in Inv OrgHello Everyone, We have observed the following behavior in Oracle Fusion Depot Repair and would like to understand whether there is any standard functionality available …
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Creating a Referenced RMA from Part Requirement with Original Sales Order ReferenceSummary: We are creating an RMA from the Part Requirement page in Oracle Service Logistics and would like to create the RMA with a reference to the original Sales Order.…
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How to use additional fields (keyword) for Item Search?Summary: On Part Requirements (or any other page) where Item can be searched, customer would like to be able to search for results beyond Item Number and Item Descriptio…
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Service Work Order Estimate Charges templateSummary: How do i access estimate template to personalize Estimate pdf's generate for Field Service Work Orders/ Generic work orders in redwood page. Did not see any doc…
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How to derive Price for work order estimates based on Customer Bill to Account in Service LogisticsSummary: We have client requirement where in we want to achive deriving the Pricing Strategy for Work Order estimates in Service Logistics based on Customer Bill to and …
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Unable to see Requisition and Requisition Line Fields in Add Expense drawerSummary: We want to associate a Service Work Order with a Requisition, recently a new idea has been delivered in 25c in which we can add an expense and select Requisitio…
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How to configure Estimate ApprovalSummary: Customer would like to use Estimate Approval process in the Service Logistics. I was referring to KM Enable the Estimate Approval Process. I have a few question…
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Service Logistics - Part Requirement ErrorsSummary: Summary: When a field tech is trying to place part part requirement orders, i am getting below error But i try the same via a field service admin, it works. Wha…
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Does subscription evaluation work solely depend on Asset?Summary: Customer can have contract for the same asset through different customer accounts. Customer is expecting bill-to and ship-to customer account and site to be eva…
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REST API for Manage Field Service TechnicianSummary: We were looking for automating the Manage Field Service Technician Setup in Service Logistics whenever a new Technician is on boarded. Is there a REST APi for t…
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REST API TO POPULATE RATE OR AMOUNT INTO DEBRIEF CHARGE LINESummary: Can we populate the rate or amount into debrief line using Rest API Content (please ensure you mask any confidential information): Can we populate the rate or a…
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Non Stock requisition from Service LogisticsSummary: We have a scenario that business is creating service work orders, and in order to complete the work need they raise PO or PR for non stock items or services and…
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Oracle Fusion Cloud Service Logistics - Duplicate Inventory Update on Post Charges and RMA ProcessOracle Fusion Cloud Service Logistics - When click on post charges in the Work Order charges page the inventory gets updated. Later, when the same Work Order is processe…
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Getting error when trying to associate a Sub Inventory to a Resource in Service logisticsIm getting the below error when trying to associate a Resource with a sub inventory in Service Logistics (Setup & Maintenance → Service Logisitics → Manage Service Techn…
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Work Order Charge Creation Fails with “CostOrganizationId Isn’t Valid”Summary: I’m configuring Oracle Fusion Service Logistics and encountering an error when creating a Work Order Charge (and related debrief transactions). Content (please …
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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Ability to automatically add freight or fee on estimate and debrief lineSummary: Customer has requirement to charge 10% freight of the parts total the estimate and debrief. This application has to be applied regardless of the coverage status…
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Work order charges line level parent assetSummary: Currently, the Parent Asset on the work order changes is restricted to the header level asset or any asset from the asset hierarchy underneath. Customer has a u…
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How to restrict Price Adjustment for users in Redwood DebriefSummary: When price list line has been marked to "Allow price adjustment", redwood debrief allows users to adjust the price. A user with "Field Service Administrator" ro…
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How to display Work Order Charges DFF on the charges table in RedwoodSummary: During debrief technician provides additional information such as Reason, Note, Outcome, etc. This information is stored on the work order charge line as Descri…
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Can we add a DFF we created as a coloumn in estimates open view ?Summary: hi Everyone, In service logistics > manage charges and estimates /depot repair work bench > estimates. Our requirement is to add a line value dff as a coloumn i… -
Clarification on Customer and Asset on Work Order ChargesSummary: A service oriented business client is using Maintenance Management, Fusion Service, Field Service and Service Logistics. We are running into an issue in regards…
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Unable to send in the DFF (DSP_SEGMENT1) aka MRP (DFF)I am calling in the staged transaction rest api for integration I am sharing the api and the payload too, but the issue is that I am unable to send the DSP_SEGMENT1 valu…
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Unable to create Work in Process for Service Work Orders - How to accrue unposted costSummary: We need to have the WIP for Service Cost for Service Work Orders, we are unable to only generate the WIP accrual for Service work orders, both WIP and Recogniti…
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Configuration and setups related to intercompany repairSummary: We have scenario where there are 3 different LE and BU, Example NZ BU , AUS BU , US BU. NZ BU - Created RMA sales order (Order management Setups Completed) AUS …