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Licensing question - how are Tier 1 sessions recorded?

Received Response
edited Sep 5, 2018 12:23PM in Customer Portal 2 comments



We've had Oracle reps. in who are questioning what they see on the compliance dashboard vs what the reports in CX say as well as google analytics

So for August, the compliance dashboard says 1500 sessions used.

However Google Analytics and the reports within RightNow give values 40 times that amount. Even on unique users, Google gives 1500 or so a *day*, not a month

So - how is a user session actually triggered/logged?

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