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Retrieve attachment for any incidents

Received Response
edited Sep 6, 2018 2:01AM in Customer Portal 1 comment


When we go to the page https://xxxx.custhelp.com/app/account/questions/detail/i_id/<incident_id>, the logged in contact can see the incident details including the attachments tied to the incident. What I need is this...

Is there any way to retrieve attachments and display in the CP page tied to ANY incident and not the just the incident tied to the contact who is logged in, by passing the incident id similar to detail page.

I am trying to use the widget FileListDisplay widget by means of having a custom php page. I would like to know if anyone has used it and any help will be appreciated. Can this be used to retrieve attachment for ANY incident by any logged in contact user?

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