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Is it possible to send feedback within Chatbox?

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edited Aug 21, 2018 6:11AM in Integrations and APIs 3 comments

Content

Hi All,

I want to send a feedback message within chatbox when the chat completes. It is possible to send survey link into chatbox. But I dont want to send surveylink. 

Once the agent completes the chat with the customer,the feedback survey will send to the customer chat immediately. Is is possible to do or not?

Kindly guide us if it is possible.

Thanks,

Shaheela

Version

Service cloud August 2017

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