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Link a chat to a survey

Question
36
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0
Comments
edited Jun 8, 2022 8:56AM in Agent Desktop

Content

Hi,

We found a low response rate for our post-chat popup survey (possibly because many people close the browser window rather than using the button). To test a theory we added the rating question into the chat window - is there any way I can link the chat to the question_session table?

Thanks

Lorna

Version

18a

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