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Admin statuses

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edited Aug 24, 2018 6:44AM in Agent Desktop 2 comments

Content

Hi,

Is it  possible to have statuses for incidents that agents don't see/can't use? There are some we want to use in a workflow for admin only. I don't want to use workspace rules just because we already have quite a few and I feel it makes it slower...

Any ideas?

Thanks

Version

18a

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