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SSO - Browser UI for Test Users

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edited Aug 26, 2018 6:31PM in Agent Desktop 1 comment

Content

Hi All,

We have enabled SSO and also Web SSO is ticked. Valid users who are part of profile where SSO is enabled are able to access Agent and Browser UI without any issues. The case here is, we have some TEST users. They are into another profile where SSO is not enabled. so they are able to access Agent Web using admin url and selecting internal login. But they are not able to access Browser UI. Is there a way this can be achieved?

Thanks.

Version

Service Cloud 18A SP4
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