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Access the section "Incident thread" from an Add-In" in C#

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edited Aug 27, 2018 10:02PM in Agent Desktop 2 comments

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Hello Community

I am creating incidents in RightNow from an email, the information I send is stored in a tab called "Incident thread", but I do not know how to access the content of the message from an add-in created in C#. if someone has an example code that can share me to help me I would appreciate it very much!!!

I exactly want to access the part marked in red of the attached image

Thank you very much for your help!!!

Regards

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