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Incident: "Search KB - Add as text - Remove Header"

Received Response
edited Aug 29, 2018 7:58AM in Agent Desktop 4 comments


Dear Community,

when I'm using the "search knowledge base" function in the incident workspace and choose "add as text" the text of the kb article has the headers such as "***** overview *****" and "***** answer *****" included.
​Is there a way to remove the headers automatically, otherwise the agent has to to this by hand.

Thank you in advance!

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