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Does Delay Between Chats mean time between START of last chat taken or END of last chat taken?

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edited Aug 29, 2018 8:08PM in Agent Desktop 5 comments

Content

Does Delay Between Chats mean time between START of last chat taken or END of last chat taken? I can't find anything in the tool tip, the online documentation, or the knowledge base that indicates this. 

Version

17D

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