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Remove Recent Report

Received Response
edited Sep 5, 2018 6:46AM in Agent Desktop 4 comments



We are in need of a requirement where we don't want the users to see the recent set of values that they have selected in the report that opens up on click of a field. This behavior makes creation of duplicate or bad records in the database. 

I have searched through the communities and came across similar kind of posts but couldn't find any proper solution. 

Is there way to hide or remove that middle portion of the report that says "Recent Assets or Recent Incidents" displaying the recently selected records in the application. 

It will be very useful if there any such options available. 

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