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Can I Compare Two Fields in Workspace Rules

Accepted answer
edited Sep 5, 2018 3:04PM in Agent Desktop 2 comments


I am attempting to use workspace rules to validate data.


- In one column I have multiple fields of user-entered data, collected at ticket submission
- In a second column will be the "correct" data that we have collected on our side.

When I hit a button I would like a rule to compare the user submitted value to our data's value and if they are equal, show an object.


As proof of concept, I can make this work when I hard enter the correct value into the Condition. However, when I attempt to use the fieldname variable (e.g.  $contact.c$new_email) it is not functioning.

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