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Can the Attachment Size be increased?

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edited Sep 6, 2018 7:02AM in Agent Desktop 1 comment

Content

Hi Team,

We aware that there is a restriction or limitation to have attachments in a incident. Kindly help on the below.

Requirement: 

1) Using customer portal the end user apply for some application, in which they will attach some supporting documents. 

2) Based on the input from the client, using add-in we are planning to generate multiple documents and get that saved against the particular incident for the agents to take printout and to view the same whenever they want.

Question:

1) Will it get included in the overall size of the incident which is 120 MB?

2) Is there any workaround to achieve the same?

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