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Can the Attachment Size be increased?

Received Response
edited Sep 6, 2018 7:02AM in Agent Desktop 1 comment


Hi Team,

We aware that there is a restriction or limitation to have attachments in a incident. Kindly help on the below.


1) Using customer portal the end user apply for some application, in which they will attach some supporting documents. 

2) Based on the input from the client, using add-in we are planning to generate multiple documents and get that saved against the particular incident for the agents to take printout and to view the same whenever they want.


1) Will it get included in the overall size of the incident which is 120 MB?

2) Is there any workaround to achieve the same?

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