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Activate greyed-out options in Contact workspace Tab

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edited Sep 7, 2018 1:30PM in Agent Desktop 1 comment

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Hi Guys,

I created a custom object, customized a report for it and placed it on a contact workspace tab. I am trying to open a contact workspace for the related record but the contact workspace option is greyed-out. How can I active it and make the contact workspace as the default result when the record is clicked. 

See attached image.

Thanks & Regards,

Sylvia

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