You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Forward incident - Change mail address

Received Response
19
Views
3
Comments
edited Sep 12, 2018 12:04PM in Agent Desktop 3 comments

Content

Dear community,

​when an agent forwards an incident as an e-mail and the receiver answers this mail, there is always the mail address set of the agent who forwarded the mail.
Is there a way to forward an incident with the mail address of the mailbox, to which the customer orginally sent his service question?

Thank you in advance

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!