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Multiple email connected to service mailbox to create incidents

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edited Sep 12, 2018 6:15PM in Agent Desktop 6 comments

Content

Hi,

How can we connect my multiple (let's say 25) company mailboxes to one oracle service mailbox so that email sent to those mailboxes will route to one oracle service mailbox and create incidents in OSvC.

Regards,

Ashutosh

Version

Service Cloud August 17

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