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BUI Extension Intermittently Refuses to Load

Accepted answer
edited Sep 13, 2018 9:53PM in Agent Desktop 4 comments


I have a real-world, multi-file BUI workspace extension that's not loading for me. In Chrome's developer tools, under the Application tab → Cache Storage → OSVC-Extension-Cache, all I see is my index.html file loading, and nothing else. If I click on the index.html file, all I see in the preview window is:

<script src="https://xyz.custhelp.com/AgentWeb/api/agentbrowserui/v.31809060018/module/extensibility/js/client/core/extension_loader.js?v=31809060018"></script&gt;

Which is an automatically-injected line. I see zero lines of index.html. There are no errors showing in the dev tools console, and nothing looks particularly useful in the verbose section either. I've seen this a few different times, but I have no idea what causes it and it brings work to a screeching halt. The permissions all check out, the workspace is properly configured, I've done all the troubleshooting I can think of. What's more, it was working fine a few hours ago.

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