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Cannot Create a Mailing

Accepted answer
edited Jun 8, 2022 8:56AM in Agent Desktop 4 comments



I'm trying to create a mailing, with the goal of having is selectable within the End of Survey options, so completing a survey sends a confirmation email to the user.  I cannot seem to be able to create a mailing, however.  When I open the Mailings Explorer, I can create a folder, but not a mailing.  I've also tried from the File menu, but nothing happens.  The only thing I can think of that might prevent this is that there are no Outreach mailboxes set up.  Can anyone guide me to my next step?   Thanks very much!!


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