Knowledge management best practices, KCS Guide and other follow-ups from October 2015 Bay Area User.

Content

Thanks to everyone that attended the meeting the other day. I'm creating this thread to capture follow up items. Attaching the slides that Jeff presented here. Also, Jeff had some items to update us on, including:

KCS Guide:  https://cloudcustomerconnect.oracle.com/posts/6d591bf396

 

Guided Assistant via KFAPI: Added to the roadmap, but no ETA at this time.

 

Importing and Exporting Guides:  https://documentation.custhelp.com/euf/assets/docs/august2015/olh/dad_guided_assistance.033.13.html#