You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Social Monitor Broken for Facebook

Received Response
3
Views
5
Comments
edited Aug 29, 2018 4:15PM in Agent Desktop 5 comments

Content

Social Monitor has been unable to pick up Facebook posts in our UK operations since mid-July.  Just curious if anyone else is experiencing the same and what you have been told about any forthcoming resolution?  All I seem to get is finger pointing back to FB, as in the example response below from Oracle Support:

This issue is being caused by some recent changes by Facebook related to their app review process. Our investigations so far seem to indicate that Facebook has prematurely revoked access to their app prior to the published August 1 deadline for app review.

This response was from mid-July talking about a pending change Oracle was aware of that was targeted for Aug 1, but for which FB evidently pulled the trigger on a little early.  Yet here it is August 29th and still no resolution.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!