Oracle Self Service Procurement Cloud Release 13: Duplicate Approval Notifications Issue and Resolut
SummaryIssue of approvers receiving duplicate approval notifications when requester withdraws and resubmits
Consider the following scenario:
User has created a requisition and submitted for approval. Within a short span of time, say 10 minutes, the user withdraws the requisition, makes some changes and resubmits for approval.
What was observed in the system: The approver now has two notifications in their work list for approval
The fix for this issue was delivered through PB14 for R12 customers.
There can be a short delay between requisition submission and initiation of the approval process. It is possible to withdraw and resubmit the requisition during this delay. This triggers a second approval process for the same requisition, which causes duplicate worklist and email notifications.