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Oracle Self Service Procurement Cloud Release 13: Duplicate Approval Notifications Issue and Resolut — Cloud Customer Connect
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Oracle Self Service Procurement Cloud Release 13: Duplicate Approval Notifications Issue and Resolut

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edited Mar 29, 2018 1:00PM in Self Service Procurement

Summary

Issue of approvers receiving duplicate approval notifications when requester withdraws and resubmits

Content

Consider the following scenario:

 User has created a requisition and submitted for approval. Within a short span of time, say 10 minutes, the user withdraws the requisition, makes some changes and resubmits for approval. 

What was observed in the system: The approver now has two notifications in their work list for approval

The fix for this issue was delivered through PB14 for R12 customers.

Resolution:

There can be a short delay between requisition submission and initiation of the approval process. It is possible to withdraw and resubmit the requisition during this delay. This triggers a second approval process for the same requisition, which causes duplicate worklist and email notifications.

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