Oracle Self Service Procurement Cloud Release 13: Duplicate Approval Notifications Issue and Resolut

Summary

Issue of approvers receiving duplicate approval notifications when requester withdraws and resubmits

Content

Consider the following scenario:

 User has created a requisition and submitted for approval. Within a short span of time, say 10 minutes, the user withdraws the requisition, makes some changes and resubmits for approval. 

What was observed in the system: The approver now has two notifications in their work list for approval

The fix for this issue was delivered through PB14 for R12 customers.

Resolution:

There can be a short delay between requisition submission and initiation of the approval process. It is possible to withdraw and resubmit the requisition during this delay. This triggers a second approval process for the same requisition, which causes duplicate worklist and email notifications.