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Can we Set-up Service Cloud End User Monitoring?

Accepted answer
edited Sep 17, 2018 6:20AM in System Admin and Configuration 4 comments


How can I Access Service Cloud End User Monitoring


I would like to know how I can monitoring the placation performance for Service cloud. E.g. how many transaction came through, How many seconds the page load and display, etc. How can I access this production monitoring KPI in our own environment? Please provide some guidance as this is our customer requirements.

Looking for Tier 1 and Tier 2 response monitoring below.
Basically, the end user monitoring for the system, that shows the CSR and end client performance starting at the browser through the system and potentially into other applications.

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