Approval Notifications Tip: Approvals skipping approvers
SummaryApproval Notifications Troubleshooting: Approvals Skipped
I have been meaning to post this small article for a long while now. I am glad to I got down to it now. This is after I observed a few bugs from various customers with similar symptoms all having the same antidote.
Requisition approval process skipping approvers (in this case during the preapproval stage). Basically this issue was seen as intermittent by customers.
Our development team analyzed the rules in question and noticed that there were space character " " in the Matches condition of certain rules. Once the space was removed, the rules functioned normally.