Approval Notifications Tip: Approvals skipping approvers

Summary

Approval Notifications Troubleshooting: Approvals Skipped

Content

Customers,

I have been meaning to post this small article for a long while now. I am glad to I got down to it now. This is after I observed a few bugs from various customers with similar symptoms all having the same antidote.

Symptom:

Requisition approval process skipping approvers (in this case during the preapproval stage). Basically this issue was seen as intermittent by customers.

Analysis:

Our development team analyzed the rules in question and noticed that there were space character " " in the Matches condition of certain rules. Once the space was removed, the rules functioned normally.