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anyway to block "Group" type contacts when sending emails

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edited Sep 20, 2018 4:36AM in Agent Desktop 3 comments

Summary

Trying to block users from selecting the group email type when forwarding incidents

Content

Hi,

Trying to block users from selecting the group email (type) when forwarding incidents (to subject matter experts).

 basically wanting to stop emails going to the entire group by mistake.

Darren

Version

17 D
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