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Prevent browser control from refreshing on work space save event

Received Response
edited Sep 20, 2018 5:21PM in Agent Desktop 3 comments


Anytime you save a workspace without closing it, it refreshes all the controls including the browser control. How can we ensure that the browser control is not refreshed?


I am working on a complex implementation where on each incident, some data is collected from workspace and then passed to a browser control. Once the data is received in the browser control which is showing an external interface, some changes are performed that eventually hit rightnow apis to update the same incident. In order to see those changes, we have to save the workspaces which also triggers a reload of browser control, resulting in loss of state it was at the time of refresh. Can we suppress the browser control reload functionality somehow?


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