We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Prevent browser control from refreshing on work space save event

Received Response
38
Views
3
Comments
edited Sep 20, 2018 5:21PM in Agent Desktop 3 comments

Summary

Anytime you save a workspace without closing it, it refreshes all the controls including the browser control. How can we ensure that the browser control is not refreshed?

Content

I am working on a complex implementation where on each incident, some data is collected from workspace and then passed to a browser control. Once the data is received in the browser control which is showing an external interface, some changes are performed that eventually hit rightnow apis to update the same incident. In order to see those changes, we have to save the workspaces which also triggers a reload of browser control, resulting in loss of state it was at the time of refresh. Can we suppress the browser control reload functionality somehow?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!