You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Import discussions in service cloud

Accepted answer
edited Sep 25, 2018 11:31AM in Agent Desktop 2 comments


Is the community object exposed to data imports in Service Cloud, I want to import some community discussions from one site to another.


Hi friends,

I am very new to Community Self Service. I referred to this post but couldn't find an answer to how the community object is exposed. I want to import discussions in Service cloud from CSV files that we can show on our customer portal. Service cloud shows the discussions and users in the form of reports very vividly but where can I see the 'Community' component in agent desktop?  Also how do we create hives, members and groups from configuration? Any help would be greatly appreciated.


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!