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control "List Box" does't work as expected in Answer workspace

Received Response
edited Sep 27, 2018 6:03AM in Agent Desktop 3 comments


Dear gurus,

I found the control "ListBox" don't work as expected in Answer workspace.

What I did:
1. Create new blank workspace for Answer
2. Add control List Box with 3 options (enable multi-selection)
3. Add 3 Yes/No fields
4. Create rules to update the 3 fields when select the items in list box.

What expected:
When select the items in list box, the field should be updated immediately.

Current Situation:
The field is not updated when select the item in list box, but when select the again or select the other item, the previous field will be updated.

I also made exactly same workspace for incident, it works perfectly.

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