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SRM accelerator Issue - Shows 'Pending Incident Number' for a long time & can't proceed

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edited May 12, 2017 11:13PM in Agent Desktop 7 comments

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Hi All,

I have configured the SRM accelerator based on the new release document.(http://download.oracle.com/otndocs/SRMAccelerator/index.html)

Once it is done, I have sent the post to the service cloud, but it shows "Pending Incident number" for a long time.So I couldn't proceed further on this.

Is there anyway to trouble shoot this issue?

 

 

Edited by eleep to have a more specific subject title.

 

Thanks,

M.Muthulakshmi

 

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