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How to and other questions regarding Collaboration (OSN)

Received Response
edited May 18, 2016 9:35AM in General Functional Discussions 3 comments




We've started using/testing collaboration (integrated with Service Cloud) with a small group of staff members and I've come across some usage and administration questions I need assistance with.  We access collaboration via the web, iphone/ipad and the Service Cloud console.  I would appreciate any response with or directing me to the right area for these answers and thank you in advance for your help!


  • Is there a way to view "all items" that have been created in collaboration.  This is so I have an administrative view over items users are creating without having to be invited to join everything.

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