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SRM Accelerator Add-In Exceptions

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edited Jul 5, 2018 2:01AM in Agent Desktop 3 comments

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Hi All,

We have successfully implemented the SRM Accelerator integration with Oracle Service Cloud, and this works fine, pushing social messages into OSvC, and replying to them from OSvC.

However whenever a staff user closes the Agent Desktop, an error pops up, see below.
A second popup also comes up, saying: An unknown error has occurred. Please contact your administrator. A task was cancelled.

The console log file also has info on the error, see below.

I have narrowed the cause down to the Accelerator.SRM.ServiceStatusBarAddIn, because if I disable this add-in, there are no errors on exit.

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