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SRM Accelerator Add-In Exceptions

Received Response
edited Jul 5, 2018 2:01AM in Agent Desktop 3 comments


Hi All,

We have successfully implemented the SRM Accelerator integration with Oracle Service Cloud, and this works fine, pushing social messages into OSvC, and replying to them from OSvC.

However whenever a staff user closes the Agent Desktop, an error pops up, see below.
A second popup also comes up, saying: An unknown error has occurred. Please contact your administrator. A task was cancelled.

The console log file also has info on the error, see below.

I have narrowed the cause down to the Accelerator.SRM.ServiceStatusBarAddIn, because if I disable this add-in, there are no errors on exit.

Howdy, Stranger!

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