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SRM Accelerator Issue: Pending incident number

Received Response
edited Apr 17, 2018 2:41AM in Agent Desktop 18 comments


Hi All,

On behalf of a client, I have configured SRM Accelerator for a test site, following each and every step of configuration for Oracle Service Cloud and Oracle Social Cloud, as per the documentation here:

All of the configuration worked successfully, including receiving the OAuth settings (Authorization endpoint URL + Access endpoint URL) and configuring these in Service Cloud.

However when attempting to test the integration, incidents are not created in Oracle Service Cloud.

Testing steps:

  1. Log into SRM, and go to Engage
  2. Select a message
  3. Click "Send to Oracle Service Cloud" link, and confirm click "Send" button

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