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Looking for information on how to conduct a Knowledgebase TuneUp

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edited Sep 28, 2018 12:54PM in Knowledge Management 3 comments

Summary

Where can I find the Knowledgebase Tuneup Template and Checklist?

Content

Each year we conduct a tuneup of our knowledgebase using the template and checklist provided by Oracle. I cannot locate this information on this website, Is it still available? Or is their a new process for conducting a Knowledgebase tuneup for answers?

Any help will be appreciated. 

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