Looking for information on how to conduct a Knowledgebase TuneUp
SummaryWhere can I find the Knowledgebase Tuneup Template and Checklist?
Each year we conduct a tuneup of our knowledgebase using the template and checklist provided by Oracle. I cannot locate this information on this website, Is it still available? Or is their a new process for conducting a Knowledgebase tuneup for answers?
Any help will be appreciated.