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Searching - Standard Text

Received Response
edited Oct 3, 2018 5:50AM in Agent Desktop 1 comment


Searching standard text in the incident


The search function “find in list’ searches through the whole database of standard text and we are unable to make it search within a specific folder only. As we have different folders with Standard texts, some of which are for different languages and markets, it is imperative that we are able to search only within the folder relevant to a specific market or department.

Could anyone tell us how to search Standard Text within specific folder?

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