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Adding CC'd users as Contacts on an Incident automatically

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Comments
edited Oct 5, 2018 12:40AM in System Admin and Configuration 3 comments

Summary

Adding CC'd users as Contacts on an Incident automatically

Content

Hello,

We have some instances where a user will email our Help Desk and CC another user.

Is there a way to have that CC'd user included as a (non-primary) Contact when the Incident is created?

Thanks,

Paul

Version

18B

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