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Skype Integration with OSvC

Question
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edited Oct 7, 2018 8:11AM in Integrations and APIs

Summary

Skype embodiment in OSvC Agent Desktop

Content

Hi All,

I have a requirement to integrate OSvC and Skype. There are two ways to go with:

  • Using APIs: Though this more like OSvC Chat APIs, we need to setup our own UI/UX. This is a long, tedious but sure shot process that will yield results.
  • Using Bots: There is a bot API available, but this more of a intermediary as bot answers customer first and then links agent. This is modern, technology ahead and time consuming. And not to mention, there are quite a few unknowns ahead.

Are there any Connectors available for this? If Yes, please recommend a few.

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