We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Skype Integration with OSvC

edited Oct 7, 2018 8:11AM in Integrations and APIs


Skype embodiment in OSvC Agent Desktop


Hi All,

I have a requirement to integrate OSvC and Skype. There are two ways to go with:

  • Using APIs: Though this more like OSvC Chat APIs, we need to setup our own UI/UX. This is a long, tedious but sure shot process that will yield results.
  • Using Bots: There is a bot API available, but this more of a intermediary as bot answers customer first and then links agent. This is modern, technology ahead and time consuming. And not to mention, there are quite a few unknowns ahead.

Are there any Connectors available for this? If Yes, please recommend a few.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!