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Facebook chat Creates Multiple Incidents for each Chat text

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edited Oct 9, 2018 7:18AM in Customer Portal 2 comments

Summary

Facebook chat Creates Multiple Incidents for each Chat text

Content

When the user starts a  Face Book chat creates new incidents and type something else it creates a new incident instead up updating the current incident.

Is this possible to create one incident and update all the chat texts for that FB user in that Incident itself? 

Please refer below image for FB Channel configuration.

 

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