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Hide email address in Incident Response Thread

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edited Oct 9, 2018 11:27AM in Agent Desktop 4 comments

Summary

Hide email address in Incident Response Thread when Send on Save is Clicked

Content

Hello All,

We have a requirement where agent should not see the contact email address when responding to Incidents via Threads. Is it possible to hide/mask the email address from agents when responding or completely remove from agent view?

Thanks in advance.

Regards, Priya 

 

Version

18B

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