We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Screenshots on manual answers

Received Response
17
Views
2
Comments
edited Oct 11, 2018 8:21AM in Knowledge Management 2 comments

Content

Hi,

Our organization recently started working with answers to be used for knowledge base.

Since most of our answers will be manual (and not proposed incidents), we needed a solution for adding inline images.

Current answer system capabilities doesn't allow copying and pasting a screen shot (where as in an incident it does) to an answer, but only via an https://... address.

From what I have searched and realized, the best practice offered by Oracle support is to upload screen shots on your organization's public servers and from there copy and paste the url to the inline image.

We needed a different solution, so what we came up with was to use the file attachments explorer, and add it to the navigation set of our support engineers.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!