You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Preferred Chat Agent

Received Response
13
Views
3
Comments
edited Oct 18, 2018 8:26PM in Customer Portal 3 comments

Summary

Allow customers to connect with their Preferred Chat Agent

Content

Is it possible to allow customers to identify and pick their preferred agent. We have found that our agents are developing digital relationships with the customer. This relationship mirrors ones developed in person.

We would like to allow the customer to "Save" their preferred agent and then be able to directly connect to that agent if available. and/or Display a list of available agents and let the customer connect to whomever they choose.

Possible?

Thanks!
Seth

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!