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Chat Requests with Data in URL going to Default Chat Queue

Accepted answer
edited Oct 18, 2018 10:31PM in Customer Portal 4 comments


I have set up Product-based queue routing in one of my interfaces.  For testing/development purposes, when I go from the Customer Portal to the Launch page, routing works as expected.  Example:

Selecting "Business" from the Topic field (renamed product field to Topic) routes the chat to the queue TRC - Business.  Selecting other Topics will route to other queues.

However, in production we do not use CP - we go from a "Chat" button on our site to the interface Chat Launch page, passing end-user account data in the URL. Example:

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