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Hide an Answer attribute in CP Answer View page

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edited Jun 8, 2022 8:35AM in Agent Desktop 5 comments

Summary

Is it possible to hide an attribute defined in KA Content type in Customer Portal?

Content

In Answer View page, can we hide an attribute/field defined in the Content type from customer portal but still keep it under the Content type Schema properties? for example, Status of an article or any custom field added under the content type should be visible for the KA author/administrator but should not be visible to the customer on customer portal page(s)?

Would appreciate any suggestion/solution. Thank you!!

 

Version

18B Knowledge Advance
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