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Integration with ININ/Genesys Media bar.

Accepted answer
edited Oct 19, 2018 5:10PM in Integrations and APIs 5 comments


Missing Interaction Client button on new/changed profiles.


We noticed that when we change a name of an existing profile in OSvC (or create a new profile), the Interactive Client (yellow phone) icon in the ININ/Genesys Media Bar disappears after the user logs on to the Media Bar. I managed to narrow it down to the profile name as it even works when I create a new profile but with the same name as one of the profiles where it works fine (so it is not the profile ID).

As soon as I rename the profile, or create a new one with a name that did not exist before, the icon starts disappearing after the logon.

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