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Soap XML create example

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edited Oct 20, 2018 1:19PM in Integrations and APIs 2 comments

Summary

Create incident for new and exsisting contact

Content

I'm following the XML sample code but I have a hard time understanding the result I get.

A first attempt gave me Invalid ID: No such Contact with ID = 1 making me believe I need to know the contact id from the contact I'm going to create an incident for (not sure how this would work for new contacts)

A second attempt I used my exsisting contact id and exsisting details which gave me

<faultstring>Cannot save/create: Contact: An email address was used that already exists
While performing create on Contact

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