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Twilio Accelerator

Accepted answer
edited Oct 22, 2018 3:17PM in UI Extensibility 1 comment


Do I need to enable CTI somewhere?


So I believe I followed the Accelerator guide properly setting it up on TST, however when I startup BUI there is no "media bar".  I just see the default options.

When I check the browser console I am getting logging from the addin:

CTILogger >> INFO >> CtiReportingAddin  >> Initializing CTI Reporting Addin.
CTILogger >> INFO >> CtiReportingAddin  >> CTI Reporting addin initialized..
CTILogger >> INFO >> CtiTelephonyAddin >> Loading extension..
CTILogger >> INFO >> TwilioAdapter >> Handler added for event  >> cti.enabled
CTILogger >> INFO >> CtiTelephonyAddin >> Obtained SDK..
CTILogger >> INFO >> CtiMessagingAddin >> CTI Messaging addin initialized.
CTILogger >> INFO >> TwilioCommunicationHandler >> Requesting for CTI Authorization..
CTILogger >> INFO >> ServerEventHandler >> Dispatching Event  >> cti.disabled with Data >> {}
CTILogger >> INFO >> TwilioCommunicationHandler >> CTI not available for agent

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