Response sent as CC to Secondary Contact (s) of an incident

Content

Hello everyone,

 

We have noticed that when you add a second (or more) contact in an incident, response is sent as "To" to primary contact and as "CC" to secondary etc.?

 

Have you possibly come across any setting that will allow agent to choose whether he/she will cc secondary contacts or not?

 

Thank you,

Christos

Version

18C