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Agent Desktop - Private note thread

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edited Oct 26, 2018 9:29AM in Agent Desktop 4 comments

Summary

Add a Private note when submits an incident

Content

Hi All,

I would like to fetch a custom field value from incident workspace and store it into private note dynamically once the incident is created. 

I have already viewed this answer https://cloudcustomerconnect.oracle.com/posts/37ae518ac8  but this is from customer portal. I need from agent desktop.So can we use either from custom process management or custom process script in AD.

Can anyone aware of it kindly tell me how to do.

Thanks,

Shaheela

 

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